SHIPPING

We ship insured to the Contiguous United States at the following rates:

 

INSURED FEDEX 2-DAY - WEEKDAY DELIVERY ONLY - $14

INSURED FEDEX STANDARD OVERNIGHT - WEEKDAY DELIVERY ONLY - $40

INSURED FEDEX 2-DAY - SATURDAY DELIVERY - SIGNATURE REQUIRED - $40

INSURED FEDEX OVERNIGHT - SATURDAY DELIVERY - SIGNATURE REQUIRED - $60

 

Please email us for International Shipping. Packages valued under $2000 ship for $115.

 

RETURNS / EXCHANGES

HOLIDAY GIFT EXCHANGE PERIOD EXTENDS THROUGH JANUARY 31 (NOVEMBER + DECEMBER PURCHASES)

We offer exchange or store credit for items returned within 30 days of the original purchase date. All items must be unworn, in original condition, and accompanied by receipt. Made-to-order items, custom pieces, sized or adjusted jewelry, loose stones, select one-of-a-kinds, and sale or discounted items are final sale.

You must email ore@sophiehughes.com for return instructions and preauthorization before shipping. Returns shipped without preauthorization and/or not according to instruction will not be accepted.


GIFT CARD + STORE CREDIT POLICY

Treat gift cards like cash. Ore is not responsible for lost, stolen, damaged cards or unauthorized use. Lost or stolen cards cannot be replaced. Gift cards cannot be redeemed for cash. Ore is only able to check balances on the in-store cards by physically swiping the card (this does not apply to gift cards purchased online). All gift cards and store credits expire seven years from the date of issuance.