Orders are processed Tuesday - Friday. Please allow 24-48 hours processing time (Tuesday-Friday) for your order to ship. Please call/email us if you need your items sooner: 617-247-7426 / firstname.lastname@example.org
If the billing and shipping addresses on your order do not match, or if your address is not a verified address, for security reasons we may require additional verification from you, which may delay your order. For security reasons, purchases over a certain value may also require additional verification. Please feel free to call or email us with any questions.
We ship insured (signature required) to the Contiguous United States at the following rates:
INSURED FEDEX 2-DAY - WEEKDAY DELIVERY ONLY - $14
INSURED FEDEX STANDARD OVERNIGHT - WEEKDAY DELIVERY ONLY - $40
INSURED FEDEX 2-DAY - SATURDAY DELIVERY - SIGNATURE REQUIRED - $40
INSURED FEDEX OVERNIGHT - SATURDAY DELIVERY - SIGNATURE REQUIRED - $60
Please email us for International Shipping. Packages valued under $2000 ship for $115.
RETURNS / EXCHANGES
We offer exchange or store credit for items returned within 30 days of the original purchase date. All items must be unworn, in original condition, and accompanied by receipt. Made-to-order items, custom pieces, sized or adjusted jewelry, loose stones, select one-of-a-kinds, special orders, and sale or discounted items are final sale.
You must email email@example.com for return instructions and preauthorization before shipping. Returns shipped without preauthorization or not according to instruction will not be accepted.
GIFT CARD + STORE CREDIT POLICY
Treat gift cards like cash. Ore is not responsible for lost, stolen, damaged cards or unauthorized use. Lost or stolen cards cannot be replaced. Gift cards cannot be redeemed for cash. All gift cards and store credits expire seven years from the date of issuance.