Custom Ring FAQ's

How much does a custom ring cost?
We find that most custom rings begin around $7500. You can get a sense of pricing for various diamond sizes and designs by exploring our Custom Collection.

I have my own family diamond or metal, can you use it?
Our Heirloom Resetting program is currently on pause, so we are unable to use clients' stones. Unfortunately we don’t have the capabilities in our studio to refine and reuse client metal.

Can I choose my diamond?
When ordering online from our Custom Collection, you ring will be crafted with a round diamond personally hand selected by Sophie for its superior beauty and quality. Through our more involved bespoke process, you can select your diamond with Sophie from a curated collection of round diamonds.

How can I be assured of the quality of my diamond?
Every diamond we use is hand selected by Sophie and our expert design team, so you can be assured of our stones' superior quality. Each diamond is accompanied by a Gemological Institute of America ("GIA") report, using industry standard specifications to evaluate the diamond's quality and value.

Can we use a Sapphire or a Salt-and-Pepper Diamond in my custom ring?
We stick to white diamonds with our custom rings to ensure the best availability and consistency. 

How long will it take to receive my ring?
Our custom rings generally take 8-12 weeks to hand-craft, following your final design decisions and deposits. Times can vary depending on design complexity and our current production schedule. Please be in touch if you have a shorter timeline, and we can advise regarding options with a quicker turnaround.

How will my ring be shipped?
Your ring will arrive tucked in a slim ring box that can fit discreetly in your pocket. The ring box & diamond report will be packaged securely in a larger express shipping box, with care and discretion! It will be sent to you via express shipping, generally overnight. Most importantly, the package will be insured and will require a signature for delivery.

How do I find out my (or my partner’s) ring size?
For the most accurate size, we recommend visiting our shop so we can size you in person. Alternatively, at-home sizers are available to print here, or plastic sizers can be purchased here. 

Can my ring be resized?
We offer a complimentary resizing within 90 days on our engagement rings. Resizing takes 1-3 weeks. When purchasing an in-stock ring, we suggest sticking with the current size for now, so we can resize it accurately when we’re able to measure the recipient. We craft our rings at a common average size. There’s a limit to how much rings can be resized, and eternity bands cannot be resized, so be sure to inquire if you have concerns.

What is 18k Grey Gold?
18k Grey Gold is a premium gold alloy that contains palladium, a metal in the platinum family, instead of the nickel found in traditional white gold. We love it for its warm undertones and strength. It’s a nickel-free option, making it the perfect choice for someone who prefers white gold but has a nickel sensitivity. Additionally, Grey Gold doesn’t require the rhodium plating traditionally done over white gold - thus avoiding a toxic process and frequent re-plating upkeep.

What sort of upkeep will my ring need?
Jewelry will require some maintenance over time, and we're here for you! Metal and diamonds are strong, but not invincible - your jewelry should be worn thoughtfully and serviced periodically. Prongs should be checked for tightness every six months, and we're pleased to offer this service complimentary as well as complimentary cleanings. For at-home cleanings of gold and diamond jewelry, you can use warm water and dish soap - more info here.

Does your jewelry come with a warranty?
Yes, you can read it in full here.

Do you have any suggestions for insurance?
We suggest insuring your jewelry with Jewelers Mutual in case of any loss or damage.